joy11 Terms & Conditions – Please Read Before Playing

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User") and joy11 ("the Platform", "we", "us", "our") governing your access to and use of joy11.vip, including all games, betting markets, promotions, and related services offered through the platform. These Terms are written in English and the English version shall govern in all cases.

By accessing joy11, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the platform. joy11 reserves the right to modify these Terms at any time; continued use of the platform after any modification constitutes acceptance of the revised Terms.

Key Terms at a Glance

The following highlights summarise the most important obligations and rights under these Terms. They do not replace the full text — all sections below apply in full.

2. Eligibility

The following eligibility requirements must be met by all persons seeking to register or use joy11. Joy11 reserves the right to verify eligibility at any time and to refuse or terminate access where these requirements are not met.

1. 1.1You must be at least 21 years of age. joy11 does not permit access to any person under the age of 21, regardless of the applicable minimum gambling age in any other jurisdiction.
2. 1.2You must be a natural person registering for personal, non-commercial use. Corporate or institutional accounts are not permitted.
3. 1.3You must provide accurate and truthful information when registering. joy11 may suspend or permanently close any account where false or misleading information was provided at registration or at any later stage.
4. 1.4You must not be listed on any government or regulatory prohibited persons list, and you must not be accessing the platform in a jurisdiction where online gaming is prohibited by applicable law.

3. Account Registration and Security

Each user is permitted to hold one active account on joy11. Maintaining more than one account is a breach of these Terms. The following provisions govern account creation and ongoing security obligations.

1. 2.1Registration requires a valid mobile number or email address, a password, and confirmation of age eligibility. All fields must be completed accurately.
2. 2.2You are solely responsible for maintaining the confidentiality of your login credentials. joy11 will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your credentials secure.
3. 2.3joy11 may require KYC identity verification documents before processing withdrawals or at any other time deemed appropriate in connection with anti-money-laundering or fraud-prevention obligations. Failure to provide requested documentation within the stated timeframe may result in account suspension.
4. 2.4You must notify joy11 immediately at [email protected] if you become aware of any unauthorised use of your account or any security breach relating to your credentials.
5. 2.5joy11 reserves the right to suspend, restrict, or close any account at any time, with or without prior notice, where it reasonably believes these Terms have been or are being violated, or where it is required to do so for legal, regulatory, or security reasons.

4. Deposits and Withdrawals

All transactions on joy11 are denominated in Bangladeshi Taka (BDT). The following provisions govern the processing of deposits and withdrawals.

1. 3.1Deposits are accepted via bKash, Nagad, Rocket, Upay, and supported bank transfer methods including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. joy11 does not accept deposits from payment methods not listed as supported.
2. 3.2Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. These limits may be adjusted by joy11 at any time.
3. 3.3Withdrawals will only be processed to the same payment method used for the corresponding deposit, or to a verified bank account in the name of the registered account holder. joy11 does not process withdrawals to third-party accounts.
4. 3.4Withdrawal processing times vary by payment method: bKash and Nagad withdrawals are typically processed within 5 to 15 minutes; bank transfer withdrawals are typically processed within 2 to 6 hours. joy11 does not guarantee processing times and is not liable for delays caused by third-party payment providers.
5. 3.5joy11 may delay or withhold a withdrawal pending completion of KYC verification, investigation of a suspected policy violation, or compliance with any applicable legal obligation. In such cases, joy11 will notify the account holder as soon as reasonably practicable.

5. Bonuses and Promotions

joy11 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms.

1. 4.1Bonuses are credited to eligible accounts at the sole discretion of joy11. joy11 may change, withdraw, or amend any bonus offer at any time without prior notice.
2. 4.2All bonuses are subject to wagering requirements (rollover) before any resulting winnings may be withdrawn. Wagering requirements will be stated clearly in the relevant promotion terms. Where no specific wagering requirement is stated, a default rollover of 10x applies.
3. 4.3Only one bonus may be active at any time unless the specific promotion states otherwise. Attempting to claim multiple bonuses simultaneously may result in the forfeiture of all applicable bonus amounts.
4. 4.4joy11 reserves the right to forfeit any bonus and associated winnings if it reasonably determines that the bonus was claimed through fraudulent, deceptive, or abusive means, including but not limited to the use of multiple accounts or coordinated play.

6. Gameplay and Betting Rules

The following general rules apply to all gaming and betting activity on joy11. Game-specific rules are published within each game and take precedence in relation to that game.

1. 5.1Bets once placed and confirmed cannot be cancelled or amended. It is the player's responsibility to review their selections before confirming any wager.
2. 5.2joy11 reserves the right to void any bet placed on an event affected by a technical error, data feed failure, or any other circumstance that materially affects the integrity of the market. In such cases, all stakes on affected bets will be refunded.
3. 5.3All games on joy11 use certified Random Number Generator (RNG) technology from audited third-party providers. joy11 does not manipulate game outcomes. Published RTP percentages reflect the theoretical long-term return and do not guarantee specific results for any individual session.
4. 5.4In the event of a dispute regarding a game outcome or bet settlement, the records held by joy11's gaming systems shall be the definitive record. Disputes must be submitted in writing to [email protected] within 14 days of the relevant event.

7. Prohibited Conduct

The following conduct is strictly prohibited on joy11. Any user found engaging in prohibited conduct will have their account suspended or permanently closed, and any winnings, bonuses, or balances associated with the prohibited activity may be forfeited.

1. 6.1Using automated software, bots, scripts, or any artificial means to interact with the platform, place bets, claim bonuses, or gain any advantage not available through normal human gameplay.
2. 6.2Opening, operating, or benefiting from more than one account, whether in your own name or through a nominee, family member, or any other arrangement intended to circumvent the one-account rule.
3. 6.3Colluding with other players to fix outcomes, share information in real time during live games, or otherwise manipulate the result of any game or betting market.
4. 6.4Using the platform for any money-laundering, fraud, or other illegal activity. joy11 cooperates fully with law enforcement authorities and will report suspicious transactions in accordance with applicable legal obligations.

8. Responsible Gaming

joy11 is committed to promoting responsible gaming and providing tools that help players manage their activity. joy11 encourages all players to treat gaming as a form of entertainment and to wager only amounts they can afford to lose. Deposit limits, session time reminders, and self-exclusion options are available to all registered players from within their account settings and may be activated at any time.

If you feel that your gambling is causing harm to yourself or others, please stop playing immediately and contact our support team at [email protected]. joy11 will assist in activating self-exclusion or directing you to appropriate support resources. All players aged 21 and above are welcome; joy11 does not knowingly permit access to persons below the age of 21.

9. Limitation of Liability

To the maximum extent permitted by applicable law, joy11's liability to any user is limited as follows.

1. 8.1joy11 is not liable for any loss of profits, loss of data, loss of goodwill, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the platform, even if joy11 has been advised of the possibility of such damages.
2. 8.2joy11 does not warrant that the platform will be available at all times, error-free, or free from interruption. Scheduled and unscheduled maintenance, third-party service outages, and force majeure events may affect platform availability. joy11 is not liable for losses arising from platform unavailability.
3. 8.3Where joy11's liability cannot be excluded by applicable law, joy11's total aggregate liability to any individual user shall not exceed the total amount deposited by that user in the 30 days immediately preceding the event giving rise to the claim.

10. Termination

You may close your joy11 account at any time by contacting [email protected]. Upon closure, any remaining balance (excluding bonus funds subject to incomplete wagering requirements) will be processed for withdrawal to your verified payment method, subject to completion of any pending KYC verification.

joy11 may terminate or suspend your account immediately, with or without prior notice, where it determines that you have breached these Terms, where continued operation of the account poses a legal, regulatory, or security risk, or where required by applicable law. Upon termination for cause, joy11 reserves the right to forfeit any bonus balances and any winnings derived from activity that violated these Terms.

11. Amendments to These Terms

joy11 reserves the right to amend these Terms at any time. Where changes are material, joy11 will endeavour to notify registered users by email or by posting a notice on the platform at least 7 days before the changes take effect. Your continued use of joy11 after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request closure of your account.

12. Contact Us

If you have any questions about these Terms, or wish to raise a complaint or dispute, please contact the joy11 support team. All queries will be acknowledged within 24 hours and resolved as promptly as possible. Email contact details are provided below. Please note that the email address is provided as plain text only and is not a clickable link.